Counter intelligence: using AI to improve the customer experience

Join this webinar as we discuss how AI can be applied within an omnichannel strategy to deliver improved digital support to your customers, as well as augment the performance of the call centre - not just in terms of providing a better experience for customers, but also how it improves the working life of agents (EX).

We will consider how judiciously employed AI will make CSPs more competitive and what the next big trends will be in deploying AI to improve customer experience (CX). 

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