Harnessing the power of AI to drive a differentiated customer experience
In the age of the “entitled customer” recent studies have stated that trillions in revenue is lost annually to competitors because of bad customer experience. This challenge is compounded by the fact that customer expectations are ever increasing.
The very nature of the customer is changing and how they want to interact with customers. Customers demand a differentiated, better and digital customer experiences and if service providers are going to survive and thrive in the digital world, they need to be able to deliver this kind of 24/7, digital and integrated customer experience across all channels. Indeed, Gartner predicts that more than 85% of all customer interactions will be managed without human involvement by 2020.
AI doesn’t only have the potential to dramatically change the way in which customers interact with their service providers through chatbots or the personalized services and experiences and offers they receive, it will also change the way in which their services are delivered.
Attend this local event to learn more about how AI can dramatically improve your customer experience and take this opportunity to network and chat with peers about the AI revolution for customers.
Agenda:
- 6:15pm Cocktail and networking reception
- 7:00pm Using AI to address the changing nature of customer experience
- Aaron Richard Earl Boasman-Patel, Vice President, AI, Data & Customer Experience, TM Forum
- 7:20pm An insight into AI
- Mark Newman, Chief Analyst, TM Forum
- 7:40pm Driving deeper engagement with AI, by offering real-time offers and personalized experiences
- Mel Prescott, Principal Consultant, FICO
- 8:00pm Networking & Drinks
- 8:30pm Event close
This is an exclusive networking event with very limited space (maximum of 30 places) so please confirm your place to attend.
