When your data can speak your language: how Lumen Technologies is harnessing conversational analytics with Databricks Genie

Nevash Pillay, Global Head of Telecommunications GTM, Databricks will be joined by Lumen Technologies' Head of Financial Intelligence and Data Architecture, Idilio Moncivais, to discuss how Lumen is leveraging Databricks Genie to democratize data access across the enterprise and drive real business outcomes.

Agenda

There is a data accessibility gap in today’s telco. Though CSPs have an abundance of customer, billing, and network data, users still have to know where to go, and how to interpret it, to use it effectively. Many who need that data the most, including line of business leaders, are often the ones who are the most cut off from it, slowing time-to-decision and hindering cross-team collaboration.

In this webinar, learn how a leading operator, Lumen Technologies, is partnering with Databricks to break down these silos. With Databricks’ conversational analytics solution, Genie, Lumen is democratizing access to their full data estate, allowing non-technical teams - including finance and operations - to ask questions of their data and get answers and actionable insights back in plain English.

Discover how governed, reliable conversational intelligence is helping these teams better understand the data behind revenue trends, billing anomalies, and network expense variance and, in turn, increase margins and uncover new revenue streams. You’ll get a firsthand look at how Genie is enabling a real telco to do more with their data, and walk away with a blueprint for putting AI-powered conversational analytics to work within your own organization.