Watch webinar: Reimagining service assurance for the 5G Era
The nature of enterprise telecoms services will change more in the next decade than in the last three decades combined, forcing evolution in service assurance software systems and processes.
In the 2020’s, CSPs in Asia Pacific are banking on new B2B service models as a predominant driver of new revenue growth from 5G and other new network technology investments.
Future service assurance systems will work on cloud native platforms to provide the agility and scale required by operators and their customers. They will embed AI and machine learning to provide intelligent contextual analytics and will strive to provide an end-to-end view of all service specific data, to enable customer-focused, service-centric operations.
- How to drive out complexity caused by the multiplicity of data sources and the vast amount of information coming both from the network and support systems
- How to break down siloes and legacy processes, and the required cultural changes.