Order management for the 5G era

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The industry has already reached the tipping point where traditional order management systems and processes are incapable of efficiently processing complex new B2B and B2C service order models. Communications service providers (CSPs) need automation to provide modern service operations. Lead times of weeks and months are severely at odds with customer expectations, generating negative experiences before the service is even live.

As order management sits at the heart of the orchestrated service fulfillment process, CSPs are now engaging their vendor partners to significantly modernize these solutions as part of a larger systems evolution effort. In doing so, the goal is to drive customer satisfaction above, tighter integration with technology changes in the network below and improve intelligent service operations for CSP staff internally.

Join our panel of experts in this webinar to hear about the latest research in this space and how CSPs can overcome their customers’ challenges by providing the next generation of order management solutions.

Speakers

Tom Schnarr
Director, Product Management
ServiceNow

Dean Ramsay
Analyst
TM Forum

Scott Baker

Lead Solution Architect

AT&T

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Tiki Bar - Pagan Idol

Located in the heart of downtown San Francisco

Monday, April 24 2017

Doors open at 7pm; come early to ensure entry

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