More than a decade ago, TELUS took the strategic decision to leverage its networks, technology, innovation, and team members to tackle the many challenges facing healthcare systems. Today TELUS reaches 12 million patients in Canada with its virtual care services, more than any other provider in the country. The CSP used the platform approach to bridge the many data and operational silos: With each phase of growth, TELUS had to address the needs of the many different stakeholders across the ecosystem to ensure the secure delivery of vital but confidential patient data across the continuum. TELUS learned that the best way to do this sustainably is through electronic exchanges. Armed with this knowledge, the CSP built the Omara Health Exchange, a digital health platform that enables a marketplace of trusted and interoperable health, wellness, and betterment solutions. Companies in four countries have collectively onboarded 330,000 employees onto the Omara Health Exchange, and it is being used in a variety of ways. Expansion into healthcare has diversified TELUS’ activities and revenues beyond traditional telco verticals and into a new industry. The Omara Health Exchange has enabled it to expand globally and transform healthcare for millions around the globe. TELUS’ platform approach to health benefits CSP customers by enabling them to set up their own health ecosystems efficiently, which reduces their costs and time to market.  To realize its vision of connecting like-minded organizations through a common purpose, TELUS needs to be informed and inform others. TM Forum’s thought-leadership channels, such as the Digital Transformation World Series, have proved extremely valuable in helping TELUS stay abreast of emerging health trends and technologies around the world. At the same time, they have provided a successful way of meeting potential ecosystem partners that it can work with to shape healthcare in Canada and globally.