Through TM Forum education, peer mentoring, and programs designed to onboard new hires, the NX Ambassadors Club has helped to rally employees around the company’s values, minimize employee turnover, drive the company’s transformation, and set the stage for its 21st century workforce with an approach that favors human understanding and live communication over corporate orders and rigid practices.

The majority of Nexign’s employees, also called Nexigners, had trouble implementing the new corporate-defined principles in their daily routine. A new strategy was needed; one that set proper expectations and provided sufficient guidance for both new and existing employees, making it easier to implement these new values across the company and ultimately get the transformation back on track.

Nexign established the NX Ambassadors Club, a strategic project aimed at developing corporate culture and driven by the most motivated employees willing to share Nexign’s values and drive customer success. Their goal was to put these mottos into practice with real-life examples and by serving as role models for other employees.

Nexign is progressing with successful international expansion as a result of its commitment to cultural change. The NX Ambassador program has not only empowered employees in new ways, but has enabled Nexign’s cultural transformation to attract new talent; improve how the company interacts with employees from an HR process standpoint; made new hires more successful; and encouraged employees to refer friends and colleagues to the company, which they have done increasingly year after year to support Nexign’s growth and expansion.