Kanpur sits on the banks of the Ganges (Ganga) River in India and is home to 4.5 million people. It is the 11th most populated urban area in the country. Kanpur and Tech Mahindra have implemented a smart city solution that improves efficiency of urban facilities and increases commercial development, while reducing pollution to protect people and the river, which hosts tens of millions of Hindu pilgrims every year who view the river as sacred.

Outcomes

Increase in revenue generation

30%

from smart traffic solution

Citizens’ complaints

80%-85%

are addressed the same day they’re submitted

Development of

a new OSS

for VNPT

Deployed 500 cloud native pods for core network and CPE capacity at

100,000

sites across four zones in India

Deployed 500 cloud native pods for core network and CPE capacity at

100,000

sites across four zones in India

Deployed 500 cloud native pods for core network and CPE capacity at

100,000

sites across four zones in India

Deployed 500 cloud native pods for core network and CPE capacity at

100,000

sites across four zones in India

Sandeep Chandna

Chief Sustainability Officer

“Kanpur Smart City has turned out to be one of the highly successful projects undertaken by Tech Mahindra. It spans a spectrum of needs for smart cities, offering transformative solutions that are intelligent, sustainable and inclusive. We are using it as a model for other projects after witnessing the favorable changes it has brought in the lives of the city dwellers.”

The City of Kanpur and Tech Mahindra have developed a smart city solution that includes a single mobile app and digital portal through which citizens can interact with city departments and access services such as smart parking. The solution also enables smart sanitation and waste management and includes management of data generated by thousands of video cameras and sensors throughout the city which feed into an Integrated Command and Control Centre, known as the ICCC.

One of the highlights of the solution is an Intelligent Traffic Management System (ITMS), which recognizes vehicle license plate numbers for identification and can create and issue e-challans (traffic tickets) for violations. The ITMS is generating significant revenue for the city. With more than 20,000 challans generated per month at an average cost of INR400 (about $5), the city is earning $100,000 a month in revenue.

The ITMS monitors for red light violations and speeding, and cameras use AI to detect whether helmets are being used. The system also alerts city staff to graffiti and emergencies, such as threats from a growing crowd or a person who has collapsed.

Elsewhere in the city, environmental sensors monitor air pollution and display pollution levels on digital signage throughout the city (called variable messaging displays, or VMDs) to help people who may have health conditions exacerbated by pollution. City departments also use the data to take corrective and preventive actions.

The city manages all smart applications and data in the ICCC, which is also used as a Covid-19 command and control center:

  • Intelligent cameras help to enforce pandemic lockdowns and curfews.
  • Doctors and healthcare staff use videoconferencing features in the ICCC to provide medical assistance.
  • VMDs are used to display messages for citizens, and public address systems broadcast important announcements related to Covid advisories.
  • The citizen app and portal provide info on where to get essential items like medicine and food.
  • Analytics and dashboards at the command center help city administrators with trend analysis related to Covid hotspots.

Tech Mahindra has used TM Forum’s smart city assets, Open APIs and the Business Process Framework (eTOM) to develop the Kanpur smart city solution. Business planning assessment was based on the Smart City Maturity and Benchmark Model and Smart City Operations Map, which allowed Tech Mahindra to classify business activities in a smart city by tailoring the Business Process Framework to the smart city domain. This provided a reference model from the point of view of a smart city operator, which enabled Tech Mahindra and the city to agree on definitions of key terms, set the structure of domains and describe core business processes.

Kanpur Smart City has been recognized for best performance in smart city implementation as part of the India Smart Cities Awards Contest and named as semi-finalist in the SKOCH Awards, the highest civilian honor in India recognizing digital, financial and social inclusion. Tech Mahindra is also recognized as a leader in implementing environmental, social and government (ESG) principles. In 2021, the S&P Dow Jones Sustainability Index ranked Tech Mahindra as the No. 1 IT company in the world when it comes to prioritizing ESG.

TM Forum assets used

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