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Telecoms matters like never before. Can the industry deliver and what are the key challenges and opportunities in 2020 and beyond? 

We don't know all the answers, but we invited global thought leaders to share their insights in the new Hard Talk series of live debates and discussions.

There is a lots of audience interaction with polls and live Q&A throughout!

Register for the whole series and get full access to the on-demand recordings →

Hard Talk: The Impact of Covid-19 on telecoms
Webinar Title

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How will telecoms operators seize the B2B opportunity?
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Digital experiences are the new normal. Can telecoms operators deliver?
2 pm London | 9 am New York | 9 pm Singapore

Panel: Jerry Smith, Executive Partner & COO, Asia, Ogilvy Consulting | Mark Newman, Chief Analyst, TM Forum | Isabelle Hajri, CMO, Ooredoo Algeria | Jason Rutherford, SVP & General Manager, Oracle Communications, Applications | Miguel Quiroga, CEO, Visible

Telecoms operators rely on their digital channels for customer relationships more than ever. What are the gaps in their digital experiences that they will need to address?

Orange Flex – uber-izing digital customer experiences
9 am London | 4 am New York | 4 pm Singapore

Interview: Jean-Francois Fallacher, CEO of Orange Poland and TM Forum CEO, Nik Willetts

Orange Poland’s greenfield all-digital Flex is an example of how to use customer experience as a proving ground to win in the digital value chain. Hear the story and the lessons learned through bringing this new app to market.

The future of software in telecoms
9 am London | 4 am New York | 4 pm Singapore

Speakers: Brendan O’Rourke, Expert Partner, Enterprise Technology, TMT Practice, Bain; George Glass, CTO, TM Forum; Nik Willetts, CEO, TM Forum; Thierry Souche, Group CIO, Orange

How can CSPs deliver digital services of the future and gain value by moving to a new style of software market? What business and technical transformations are required? How can an open digital architecture and marketplace help CSPs to evolve into effective digital partners?

The changing role of the CIO
2 pm London | 9 am New York | 9 pm Singapore

Interview: Shankar Arumugavelu, Group CIO, Verizon and Nik Willetts, CEO, TM Forum

What does Covid-19, evolving customer needs, increased competition, and demand to adapt to cloud-native ways of working mean for the CIO? Join the conversation as we discuss how to tackle these demands and manage expectations of vendor-partners and customers in our ‘new normal’ landscape.
TBC
2 pm London | 9 am New York | 9 pm Singapore

Interview: Shankar Arumugavelu,
Group CIO, Verizon and Nik Willetts, CEO, TM Forum


TBC
2 pm London | 9 am New York | 9 pm Singapore

Panel discussion

Where should operators direct their focus to extract maximum AI value and who should lead it? When it comes to operations, are job losses inevitable as a result of AI? Are we doing enough as an industry to leverage AI?

TBC
2 pm London | 9 am New York | 9 pm Singapore

Panel discussion

Is the level of dependence of today’s telecoms operators on public cloud providers a cause for concern? How do we get the balance right?

TBC
Time: tbc

Panel discussion

Some large connectivity providers want to expand their role in IoT by providing E2E services. But is this a realistic ambition? Do they have a clear strategy and is it worth it?​

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Hard Talk: The Impact of Covid-19 on telecoms
Speakers: Craig Wigginton, Deloitte; Herbert Blum, Bain; Nik Willetts, TM Forum; Mark Newman, TM Forum

How will telecoms operators help society get through the crisis? How might the pandemic accelerate initiatives for CSPs’ digital transformation? 

How will telecoms operators seize the B2B opportunity?
Speakers: Jan Karlsson, Ericsson; Camille Mendler, Omdia; Fotis Karonis, BT; Nik Willetts, TM Forum

As businesses worldwide ramp up their digitization programs, are CSPs ready to swoop in and provide the services they need to succeed right now and what happens if they are too slow?
Digital experiences are the new normal. Can telecoms operators deliver?
Speakers: Jerry Smith, Ogilvy Consulting; Mark Newman, TM Forum; Isabelle Hajri, Ooredoo Algeria; Jason Rutherford, Oracle Communications; Miguel Quiroga, Visible

Telecoms operators rely on their digital channels for customer relationships more than ever. What are the gaps in their digital experiences that they will need to address?

Orange Flex – uber-izing digital customer experiences
Interview: Jean-Francois Fallacher, CEO of Orange Poland and TM Forum CEO, Nik Willetts

Orange Poland’s greenfield all-digital Flex is an example of how to use customer experience as a proving ground to win in the digital value chain. Hear the story and the lessons learned through bringing this new app to market.

The future of software in telecoms
Speakers: Brendan O’Rourke, Bain; George Glass,TM Forum; Nik Willetts, TM Forum; Thierry Souche, Orange

How can CSPs deliver digital services of the future and gain value by moving to a new style of software market? What business and technical transformations are required? How can an open digital architecture and marketplace help CSPs to evolve into effective digital partners?

The changing role of the CIO
Interview: Shankar Arumugavelu, Group CIO, Verizon and Nik Willetts, CEO, TM Forum

What does Covid-19, evolving customer needs, increased competition, and demand to adapt to cloud-native ways of working mean for the CIO? Join the conversation as we discuss how to tackle these demands and manage expectations of vendor-partners and customers in our ‘new normal’ landscape.

TBC
Webinar Title

Sed ac purus sit amet nisl tincidunt tincidunt vel at dolor. In ullamcorper nisi risus, quis fringilla nibh mattis ac. Mauris interdum interdum eros, eget tempus lectus aliquet at. Suspendisse convallis suscipit odio, ut varius enim lacinia in. Lorem ipsum dolor sit amet, consectetur adipiscing elit.

TBC
Webinar Title

Sed ac purus sit amet nisl tincidunt tincidunt vel at dolor. In ullamcorper nisi risus, quis fringilla nibh mattis ac. Mauris interdum interdum eros, eget tempus lectus aliquet at. Suspendisse convallis suscipit odio, ut varius enim lacinia in. Lorem ipsum dolor sit amet, consectetur adipiscing elit.

TBC
Webinar Title

Sed ac purus sit amet nisl tincidunt tincidunt vel at dolor. In ullamcorper nisi risus, quis fringilla nibh mattis ac. Mauris interdum interdum eros, eget tempus lectus aliquet at. Suspendisse convallis suscipit odio, ut varius enim lacinia in. Lorem ipsum dolor sit amet, consectetur adipiscing elit.

TBC
Webinar Title

Sed ac purus sit amet nisl tincidunt tincidunt vel at dolor. In ullamcorper nisi risus, quis fringilla nibh mattis ac. Mauris interdum interdum eros, eget tempus lectus aliquet at. Suspendisse convallis suscipit odio, ut varius enim lacinia in. Lorem ipsum dolor sit amet, consectetur adipiscing elit.