This Summit will examine how 5G impacts the connectivity landscape, the opportunities that are presented for CSPs to grow their business through next generation connectivity, platform plays, and end-to-end solutions delivered through third-party services and partnerships.
Join this virtual session to explore how CSPs will enable ubiquitous customer experiences and meet the expectations of a zero-touch customer and partner journey.
Agenda:
2:00pm - 2:05pm | Moving beyond connectivity: Going for growth through partnerships
Welcome and introduction Three strategic plays for operators The role of ecosystems to enable growth through partnerships Realizing frictionless trading at scale
Joann O'Brien, Vice President, Digital Ecosystems, TM Forum
2:05pm - 2:20pm | The Dynamic Service Provider (DSP) in the era of 5G and B2B2X Why the era of B2B2X requires dynamic and flexible business models The importance of dynamic interoperability in multi-faceted B2B2X Why CSPs will need dynamic catalog-driven architectures to power 360-degree experiences.
Haifa El Ashkar, Executive Director of Corporate Strategy, CSG America
2:20pm - 2:40pm | Leveraging technology to grow the CSP business to become a true DSP business Understanding the current challenges for CSPs in an ever-changing global marketplace Driving growth through digital monetization Use of data & analytics, and AI as a driver for new business Realizing platform and end-to-end business strategies Recognizing the benefits of a tailored solution through strategic partnerships What these new services meant for business growth
Cesar Santos, CIO, Claro Brazil
Interviewed by: Joann O'Brien, Vice President, Digital Ecosystems, TM Forum
2:40 - 2:55pm | Growing B2B2X: Taking telcos beyond connectivity and 5G Understanding why 5G is essential to realizing the CSP growth strategy; lessons learned to date. USCellulars' growth strategy and how the organization is leveraging 5G technology throughout its markets. Detailing 5G use cases seen by USCellular, either already deployed, or soon to be addressed in the future. Determining the relevancy of current partner ecosystems, marketplaces and B2B2X business models, evaluating partnerships, and possibilities with specific partners Dealing with emergent back-office system complexities resulting from an ongoing evolution towards 5G.
Interviewed by: Curt Minter, VP, Americas, CSG
2:55pm - 3:25pm | Panel Discussion: Realizing the growth potential from 5G investments How has 5G helped CSPs shift from selling connectivity to selling solutions? To what extent is 5G essential to realize the telco growth strategy? Building your partner ecosystem – which types of partnerships will deliver the highest ROI for CSPs? How is the growth journey different for companies and regions not yet transitioned to 5G? How should you orchestrate partnerships within the ecosystem and what tools do you need?
Cesar Santos, CIO, Claro Brazil
Ron Heron, Sr. Director, Product Services & Solutions, UScellular
Curt Minter, VP, Americas, CSG
3:25pm - 3:30pm | Closing remarks
Joann O'Brien, Vice President, Digital Ecosystems, TM Forum
